HOPE News
HOPE 2025 RECAP
A Year of Growth, Partnership and People.
As we reflect on 2025, we are proud to share a year marked by growth, strong partnerships, service expansion and, above all, our people. This year has reinforced our commitment to delivering high-quality, compassionate care while strengthening our presence across communities, educational institutions and local authorities.
Service Growth Across Our Branches.
Ilford – Head Office and Ilford Branch
Our Ilford Head Office and Ilford branch continued to play a central role in 2025, delivering a wide range of services while expanding partnerships across multiple boroughs. We strengthened our working relationships with London Borough of Redbridge, London Borough of Newham, Barking and Dagenham, London Borough of Waltham Forest, Tower Hamlets, Milton Keynes, Essex, Croydon and Bexley.
As a result, HOPE Superjobs received an increased volume of referrals from boroughs across and surrounding London, generating more employment opportunities within health and social care. Services delivered from Ilford include home care and domiciliary care for children and adults, respite services, outreach support, welfare checks, passenger escort services, supported living, and family contact services—all delivered with our usual focus on quality, safeguarding and person-centred care.
Alongside this, our supported living provision continued to expand, enabling HOPE Superjobs to support a growing number of young people and adults to live as independently as possible within safe and supportive environments.
Ilford Family Contact Centre
Our Ilford Family Contact Centre continued to develop strong and trusted relationships with both commissioning bodies and private clients. During 2025, we received increased referrals and welcomed new clients, allowing us to expand our reach into additional boroughs across England while maintaining high standards of supervision, safeguarding and family-focused support.
Bath Branch – Increased Referrals
Our Bath branch experienced a significant uplift in referrals during 2025. This growth reflects the trust placed in HOPE Superjobs by local partners and service users, and the consistent dedication of our team in delivering reliable, person-centred care.
Southampton Branch – Adult Social Care
The Southampton branch marked a significant milestone in our journey. The branch officially commenced operations on 17 May 2025, and was personally opened by our Managing Director, Marlene Joseph. This launch represented our continued commitment to expanding high-quality adult social care services and strengthening our presence in new regions.
The Southampton branch continued to strengthen its adult social care services, supporting individuals with dignity and respect. Our teams worked closely with local stakeholders to ensure timely, safe and effective care delivery.
Swindon Branch – Community Living and Domiciliary Care
In Swindon, we expanded both Community Living Care and Domiciliary Care services. This development has enabled more individuals to maintain independence within their own homes while receiving high-quality, tailored support.
Nottingham Branch – Domiciliary Care, Short-Breaks and Supported Living
The Nottingham branch experienced significant growth in 2025, with expansion across domiciliary care, short-breaks and supported living services. Our supported living provision has grown considerably, allowing us to support an increasing number of young people and adults with tailored care packages.
In addition to Nottingham and Derbyshire, HOPE Superjobs expanded its commissioned social care services into Manchester, developing strong and collaborative relationships with the Manchester Borough and key commissioning bodies.
The branch also marked the launch of a new Mother and Baby Unit, extending our specialist services and reinforcing our commitment to providing safe, structured and compassionate care for families. In Nottingham, we expanded both Community Living Care and Domiciliary Care services. This development has enabled more individuals to maintain independence within their own homes while receiving high-quality, tailored support.
Derbyshire – Stronger Borough Partnerships
In Derbyshire, we deepened our relationships with the Borough, allowing us to accept an increased number of referrals. These strengthened ties position HOPE Superjobs as a trusted and responsive care provider within the region.
Quality and Compliance
Hackney Family Contact Centre – A New Chapter
In 2025, HOPE Superjobs was awarded the Hackney Family Contact Centre contract, marking a major achievement for the organisation. The centre was officially inaugurated on 01 September 2025 by Managing Director, Marlene Joseph.
This exciting development allows us to build strong and meaningful partnerships with the Local Authority and private clients within Hackney and surrounding areas. We extend a warm welcome to our new Hackney Family Contact Centre team.
We also wish to recognise the outstanding contribution of our Regional Manager, whose leadership and hands-on input were instrumental in establishing the new centre and ensuring the smooth and effective running of operations, both at Hackney and across HOPE Superjobs’ wider Family Contact Centre services.
Photographs from both the Hackney inauguration and the Southampton branch opening are proudly featured alongside this newsletter, capturing these memorable moments.
![Hackney Family Contact Centre [web]](https://hopesuperjobs.co.uk/wp-content/uploads/2026/01/Hackney-Family-Contact-Centre-web.jpg)
Quality and Compliance
One of the highlights of 2025 was our OFSTED inspection, which went extremely well. We are proud to have achieved a ‘Good’ rating, reflecting the professionalism of our staff, the robustness of our safeguarding practices, and the quality of care and supervision we provide.
People at the Heart of HOPE
Celebrating Leadership and Milestones.
2025 was also a year of celebration and important milestones. We had the pleasure of celebrating the birthday of our Managing Director, Marlene Joseph, an occasion warmly enjoyed by staff across the organisation. The celebration reflected the appreciation, respect and positive culture that defines HOPE Superjobs.
Professional Achievement and Development
We are proud to celebrate the achievement of Maria Jesus, Adult Services Manager, who successfully completed her NVQ Level 5 in Health and Social Care in 2025. This accomplishment reflects our continued commitment to professional development, strong leadership and high standards of service delivery.
Contract Wins and Organisational Growth
During 2025, HOPE Superjobs achieved significant success in securing new contracts. We were proud to win tenders across Essex, Swindon, Southampton, Hackney and Haringey, strengthening our footprint and reinforcing the confidence placed in us by commissioning authorities.
Education, Apprenticeships and University Partnerships
Expanding University Collaborations
We continued and expanded our work with educational institutions, including University of Derbyshire, Leyton, and New City College. Our long-standing partnership with University of Hertfordshire remains strong, as we continue to support student social workers with meaningful and well-structured work placements.
Apprenticeship Success
Expanding University Collaborations
We continued and expanded our work with educational institutions, including University of Derbyshire, Leyton, and New City College. Our long-standing partnership with University of Hertfordshire remains strong, as we continue to support student social workers with meaningful and well-structured work placements.
Facilities and Environment
Family Contact Centre Refurbishment – Ilford
Our Ilford Family Contact Centre underwent a refurbishment and redesign, giving the rooms a fresh new look. This facelift has created a warmer, more welcoming environment for families, children and professionals using the space.
Strengthening Our Internal Teams
HR and Administration Expansion
To better support our growing workforce, we revamped our HR function and strengthened our administration team. We were pleased to welcome Dalo Biai as an additional resource within HR, ensuring improved staff support, compliance and operational efficiency.
Staff Engagement and Wellbeing
Senior Leadership Away Day – Saint-Malo, France
In March 2025, the senior leadership team at HOPE Superjobs had the opportunity to travel to Saint-Malo, France, on an away day organised by the Managing Director. This memorable trip focused on team building, reflection and strategic planning, strengthening collaboration and shared vision across the senior team.
Staff Meetings
In 2025, we held two staff meetings involving both internal and external staff, including healthcare assistants. These sessions included refreshments, meet-and-greet opportunities and open forums to gather feedback on staff wellbeing, satisfaction and engagement. Listening to our workforce remains a core priority.
Celebrations and Team Spirit
The festive season was celebrated with our annual Christmas dinner and party. While some staff opted out of Secret Santa, the event was filled with laughter, appreciation and togetherness—reflecting the strong team spirit at HOPE Superjobs.
Life’s Special Moments
We were delighted to celebrate personal milestones as well. In 2025, two of our healthcare assistants were blessed with new babies, and we extend our warmest congratulations to them and their families.
Looking ahead
As we look ahead, HOPE Superjobs remains focused on sustainable growth, innovation and continued excellence in care delivery. In 2026, we are preparing to extend our Family Contact Centre services across the whole of the UK, building on our strong foundations and trusted relationships with local authorities and private clients.
Alongside this, we are planning to expand our social care support services within the Essex Borough, strengthening our presence and ensuring more individuals and families can access high-quality, compassionate support.